nbn® Home Internet Helper

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Check your cables

You indicated that the cables connected to your modem/router may be showing signs of damage or wear and tear. Damaged or old cables can cause problems such as poor speeds and dropouts.


  • Try replacing any damaged or very old cables as these may impact the performance of your service. Refer to the website for your modem/router manufacturer or speak to your preferred internet provider about the right type of replacement cable to use for your device.
  • If your telephone wall socket is showing signs of damage or corrosion, you may need to have a registered cabler attend to repair it.

Find out more

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