nbn® Home Internet Helper

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Check your plan

You indicated that you’re on a plan over the nbn® Sky Muster® satellite network and you may sometimes exceed your data usage limit. You may like to consider talking with your preferred internet provider about whether you’re on the most suitable plan for your needs.

nbn Sky Muster satellite plans include nbn Sky Muster plans, nbn Sky Muster Plus plans and nbn Sky Muster Plus Premium plans. The key difference between these options at a wholesale level is what online activity counts towards your monthly data allowance. 

On all nbn Sky Muster Plus Premium plans, you can enjoy uncapped data usage for all your internet activities and a choice of speeds*^. With nbn Sky Muster Plus, plans include different data usage allowances to meter your usage of video streaming+ and VPN traffic between 4pm and 12am midnight, however all other internet activities will not count towards your monthly data allowance. With nbn Sky Muster, all data counts towards your monthly data allowance at a wholesale level and there is a set amount per month to use for online activities.

For all the details on nbn Sky Muster Plus Premium and what is included and excluded in these plans, visit nbn.com.au/SkyMusterPlusPremium. For details on what is included and excluded in nbn Sky Muster and nbn Sky Muster Plus plans, visit nbnco.com.au/SkyMuster.

Recommendations

  • If you are connected to an nbn Sky Muster satellite service, log into your account and check your current status. You may have had your service shaped or the speed limited.
  • Check what type of nbn Sky Muster satellite service plan you are on and whether you have monthly data allowances in your plan.
  • If you are on an nbn Sky Muster Plus plan, which has a monthly data usage allowance needed for for VPN activity and video streaming between 4pm-12am midnight, check whether or not the monthly data quota has been exhausted. You can do this by calling your internet provider or alternatively logging into your account website if available.
  • If you are on a nbn Sky Muster or nbn Sky Muster Plus plan and regularly running out of data, consider talking to a participating provider about upgrading your plan to a nbn Sky Muster Plus Premium plan which offers uncapped data usage for all internet activities.* Simply contact a participating provider and choose the plan that helps suits your needs and budget.

Find out more

Disclaimer

Fair Use Policy and shaping apply. To proactively protect and ensure the fair access to the nbn® broadband access network for all users, nbn may from time to time, at its discretion, shape the following activities to maximum wholesale upload and download speeds of 256kbps; streaming video between midnight and 4pm; VPN between midnight and 4pm; uploads and downloads via peer to peer; uploads and downloads to cloud storage platforms; PC and smartphone operating system updates; software/application updates; gaming software updates; any other traffic related to applications which nbn cannot identify. Other activity that nbn considers may cause adverse network impacts may also be added to the above list to be shaped, including streaming video and VPN.

† Most video streaming, between 4pm – 12am midnight, counts towards your monthly data allowance, but embedded streaming video content on certain social media platforms, including on Facebook, Twitter, Instagram, Snapchat, Tumblr and LinkedIn will not count towards your monthly data allowance. 

Your experience, including speeds, depends on, whether you are using the internet during the busy period, concurrent usage, specific locations from time to time and, some factors outside of nbn’s control (like your equipment, software or signal reception). You may also experience latency.

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