nbn® Home Internet Helper

young couple using laptop and phone
Go back home

You indicated that you have a service over the nbn® FTTN, FTTC or FTTB network and the cable between your telephone wall socket and modem/router or nbn® connection box may be over 3m. It’s possible that the performance of your service may be impacted.

Shorten your cables


  • It’s best to use the telephone cable supplied with your modem/router or connection box, as a longer cable could slow the speed of your connection.
  • If you’re using a longer cable to allow your modem/router to be in a more suitable position in your premises, you may instead like to consider using a Wi-Fi extender or mesh device.

Find out more

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